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Help & Delivery Information

 

FREE DELIVERY

Delivery in U.K. Mainland is Free of Charge for orders over £75.00 excluding VAT.

All orders under £75.00 will be delivered at a charge of £5.95 excluding VAT.

Can't wait for delivery or live locally?

You can place your order online, choose Click and Collect and then collect from our Trade Centre in Wimbledon Park, Monday to Friday 8am - 5pm. It's quick and easy with free parking on forecourt. 

Deliveries to U.K. Islands, Northern Ireland and Republic of Ireland are charged at £12.95 ex. VAT .

UK DELIVERIES

  Price
UK Mainland - next working day
£5.95. Free carriage for orders over £75.00
UK Islands, N.Ireland & Rep.Ireland 1-2 days
£12.95
UK: Pre 10:30am next working day* £15.95
UK: Pre 12pm next working day* £10.95
UK Mainland Saturday £18.00
Click to Collect £0.00

 

INTERNATIONAL DELIVERIES

Popular international delivery charges are displayed on the drop down menu on the basket page and are restricted to parcels weighing up to 30 kg. Maximum length 1700 mm and girth 300 mm.

 

Type Price
Australia up to 5kg (4-7 days) £40.00
Australia up to 30kg (4-7 days) £160.00
Austria (3 days) £14.95
Belgium (2 days) £14.95
Canada to 2kg (5 days up) £20.00
Canada up to 5kg (3-6 days) £40.00
Canada up to 30kg (3-6 days) £160.00
Denmark (3 days) £14.95
Finland (5 days) £24.95
France & Monaco (2 days) £14.95
Germany (2 days) £14.95
Greece & Islands (8 days) £33.00
Hong Kong up to 5kg (3-5 days) £45.00
Hong Kong up to 30kg (3-5 days) £170.00
Italy (4 days) £17.95
Kenya (3-7 Days) £350.95
Lithuania (5 Days) £35.00
Luxembourg (2 days) £14.95
Malaysia (3-7 Days) £245.95
Netherlands (2 days) £14.95
Norway (5 days)
£24.95
Poland (5 days) £24.95
Portugal (5 days) £24.95
R of Ireland (2 days) £12.95
Russia (3-8 Days) £70.00
Singapore (2-5 Days) £187.95
South Africa (3-7 Days) £245.95
Spain (4 days) £17.95
Sweden (5 days) £24.95
UAE (3-7 Days) £245.95
USA to 2kg (5 days up) £20.00
USA up to 5kg (3-6 days) £40.00
USA up to 30kg (3-6 days) £160.00

 

All other international deliveries will be charged at cost, which will be advised prior to taking payment.

Safes are delivered free of charge to most UK mainland addresses. Please call our sales team for more information.

DELIVERY INFORMATION

Our standard delivery service for most U.K. mainland orders is Next Working Day (Subject to availability and excluding Public Holidays). Orders placed over the weekend will normally be delivered on the following Tuesday. Orders should be placed before 3pm and the items need to be in stock. If we are temporarily out of stock of any item we will contact you and advise of any delay.

Items which require special packaging or are oversize, may incur extra charges. We will advise of any extra charges before despatch.

Company purchases within the European Union. Please send us an email with your company details, purchase order number, SDS transaction number and your valid VAT number. We will refund the VAT to your payment card, subject to confirmation of validity.

You can view your order's progress by logging on to My Account page.

We require a signature on delivery. After two unsuccessful attempts to deliver, the goods will be returned to our warehouse. Any further attempts to deliver will be chargeable.

For more information call customer services 020 7228 1185

Charges for popular European deliveries can be seen on the basket page during the buying process.
For delivery charges to the USA, Canada, Australia etc please call customer services or email sales@sdslondon.co.uk.

For deliveries outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

CLICK TO COLLECT

Can’t wait for delivery or live locally?

You can place your order online and then collect from our Trade Centre Monday to Friday. Free parking on forecourt.

Simply place your order online and then select Click to Collect from the drop down delivery menu. Continue through to payment and then we will send you an email confirming the goods are ready to collect. Not all goods will be in stock so it is important to wait until you receive our order instock confirmation.

Click to Collect orders can be placed on the same day as collection, please allow three hours (during opening times) after receiving order confirmation email before collecting. Please bring copy of confirmation email with you and proof of ID.

Collection only available at our Trade Centre.

SDS London Trade Centre
20 Weir road
Wimbledon
London SW19 8UG

Click here for a map

Opening times: Mon–Fri 8am-5pm (excluding bank Holidays).

For more information and to check stock availability please call our sales team 020 7228 1185

MAKING A PURCHASE

Just browse our site and click on any items that you wish to buy and put them into the shopping basket.
Prices can be veiwed in Sterling, Euros or US Dollars. See currency convertor at the top of every page.

  1. After you have finished your selection, click on "checkout"
  2. Enter your details so we can process your order. You will be redirected to the Sage Pay secure payment gateway where all sensitive information is entered.
  3. No money will be debited from your account until we review the order. If we are temporarily out of stock of any item, we will advise you of any delays and discuss your delivery preferences.
  4. An order acknowledgement will be emailed by return.
  5. Orders received before 4pm will be despatched overnight for delivery the next working day. Deliveries required before 12 am or on Saturday can be arranged by contacting our sales team.

PAYMENT TERMS

We accept most major credit cards. Cheques are accepted but must clear before goods can be despatched. For monthly credit accounts click on "trade". When purchasing non-stock items please first click on "terms & conditions"

YOUR RIGHT TO CANCEL

You may cancel your order for any reason up to the point of dispatch. Any payments taken by us will be refunded in full on the same day. If your order is out of stock or has to be specially ordered, you can cancel within 14 days of placing your order, providing you notify us in writing.

RETURNS AND REFUNDS

At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason, you are unhappy with the items you have purchased just return them to us in their original condition and packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.

Under the Consumer Contracts Regulations 2013 if you buy online or by telephone, your consumer rights entitle you to a full refund if you request one in writing within 14 days of receipt.

Should you wish to return any items please email returns@sdslondon.co.uk detailing the delivery note number, product code and quantity of the items you wish to return.  We will email you a Returns Note.

For online purchases, we’ll refund any delivery costs charged, provided you return the order in full.  If you are only returning some of the items on your order, then we will only refund the cost of those items.

If you wish to return an item in person to our showroom or trade centre, please ensure you have a Returns Note as detailed above. The refund will be processed as a normal online sale.  Refunds are not processed in the showroom or trade centre.

Return requests made 30 days after goods received may be declined or be subject to a restocking charge.

Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value. Bespoke, made to order, fabricated goods and tubing cut to size cannot be returned unless proved to be faulty. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed.  Special offer and clearence items are also non refundable.

We can assist in the return of most items using our carrier partner’s return to shop service.  This is chargeable, but if you would like to use this service, please indicate this when emailing your return request and we will advise the procedure and cost.

 

Returns policy for B2B business to business transactions.

Please note: B2B business to business transactions do not fall under the Consumer Contracts Regulations 2013.

Should you wish to return any items please email returns@sdslondon.co.uk detailing the delivery note number, product code and quantity of the items you wish to return.  We will email you a Returns Note.

Goods must be returned with a receipt/invoice in their original packaging with all parts included and in a re-saleable condition within 28 days of delivery/collection. Goods that are damaged, have parts missing or are in damaged packaging, will not be refunded. Stocked goods will be subject to 10% minimum restocking charge. Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value. Bespoke, made to order, fabricated goods and tubing cut to size cannot be returned unless proved to be faulty. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed.

To discuss your return and for all other information contact customer services Tel. 020 7228 1185 during office hours Mon-Fri 8am-5pm

30 Day

Money back guarantee Full refunds given

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Free delivery

For all UK mainland orders over £75 ex VAT (Next day delivery)

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