Frequently Asked Questions

A: Northcote road is Monday – Friday 9:00-17:00 and the trade centre in Wimbledon is 8:00-17:00 Monday – Friday


A: The United Kingdom.


A: No


A: Please send your enquiries to [email protected]


A: Depends on the supplier, some suppliers manufacture in England made to order whereas others are mass produced and then imported


A: Yes, any order over £100(ex.VAT) will qualify for free shipping. Except long length products that requires an extra charge


A: You can collect your order from our SDS London Trade centre. Click here for more info


A: Use DPD for most items but items over 1.5m we use DX


A: This is in regards to goods that are in stock any out of stock goods you will be informed of along with the lead times.


A: These are a requirement as they are what fixes at the front and back of the runners to ensure they align perfectly and fix where required. 1 set is required per set of runners.


A: Please contact our sales team on 020 7228 1185.


A: This is just to let you know how much will be credited back to your account.


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A: Send an email to [email protected] with all of the information.


A: If this was purchase directly from the showroom or trade counter you can return to where this was purchased from, however if this was ordered over the phone or online you will need to email [email protected] to start your returns process.


A: lacquered provides a coating that maintains its finish overtime, unlacquered would change in appearance over time.


A: Not purchased very often.


A: It can be because it offers that protective durable coating in a place where spills and such can be caused over the furnishings.


A: Finishes will vary from supplier to supplier especially satin finishes and living finishes such as bronzes and antique brass