Help & Delivery Information
Delivery in U.K. Mainland is Free of Charge for orders over £125.00 excluding VAT.
All orders up to £125.00 excluding VAT will be delivered at a charge of £6.95 excluding VAT.
Can't wait for delivery or live locally?
You can place your order online, choose Click and Collect and then collect from our Showroom in Wimbledon Park, Monday to Friday 8am - 5pm. It's quick and easy with free parking on forecourt.
Deliveries to U.K. Islands, Northern Ireland and Republic of Ireland are charged at £19.95 ex. VAT .
Next working day
Free carriage for orders over £125.00+vat
UK Islands, N.Ireland & Rep.Ireland
(Mon - Fri)
Next working day
(Mon - Fri)
Next working day
Click to Collect
Popular international delivery charges are displayed on the drop-down menu on the basket page and are restricted to parcels weighing up to 30 kg. Maximum length 1700 mm and girth 300 mm.
|Australia up to 5kg (4-7 days)
|Australia up to 30kg (4-7 days)
|Austria (3 days)
|Belgium (2 days)
|Canada to 2kg (5 days up)
|Canada up to 30kg (3-6 days)
|Denmark (3 days)
|Finland (5 days)
|France & Monaco (2 days)
|Germany (2 days)
|Greece & Islands (8 days)
|Hong Kong up to 5kg (3-5 days)
|Hong Kong up to 30kg (3-5 days)
|Ireland (Republic) (2 days)
|Italy (4 days)
|Kenya (3-7 Days)
|Lithuania (5 Days)
|Luxembourg (2 days)
|Malaysia (3-7 Days)
|Netherlands (2 days)
|Norway (5 days)
|Poland (5 days)
|Portugal (5 days)
|Russia (3-8 Days)
|Singapore (2-5 Days)
|South Africa (3-7 Days)
|Spain (4 days)
|Sweden (5 days)
|UAE (3-7 Days)
|USA up to 2kg (5 days up)
|USA up to 5kg (3-6 days)
|USA up to 30kg (3-6 days)
All other international deliveries will be charged at cost, which will be advised prior to taking payment.
Safes are delivered free of charge to most UK mainland addresses. Please call our sales team for more information.
Our standard delivery service for most U.K. mainland orders is Next Working Day (Subject to availability and excluding Public Holidays). Orders placed over the weekend will normally be delivered on the following Tuesday. Orders should be placed before 4pm and the items need to be in stock. If we are temporarily out of stock of any item we will contact you and advise of any delay.
Delivery lead times can be found for each product on the product page. Items marked with a Green √ are in stock. If we are unable to deliver within the lead time, we will contact you to advise delivery options. Carriage paid orders delivered in more than one consignment may incur a delivery charge.
Items which require special packaging or are oversize, may incur extra charges. We will advise of any extra charges before despatch.
Company purchases within the European Union. Please send us an email with your company details, purchase order number, SDS transaction number and your valid VAT number. We will refund the VAT to your payment card, subject to confirmation of validity.
You can view your order's progress by logging on to My Account page.
We require a signature on delivery. After two unsuccessful attempts to deliver, the goods will be returned to our warehouse. Any further attempts to deliver will be chargeable.
Our courier partners may give the option to ‘Leave Safe’ in the event that there is no answer at the time of delivery. Should you select this option then liability of the parcel shall pass to yourself as SDS London are unable to guarantee the security of such deliveries. We are also unable to claim from our couriers for missing parcels if you select ‘Leave Safe’.
For more information call customer services 020 7228 1185
Charges for popular European deliveries can be seen on the basket page during the buying process.
For delivery charges to the USA, Canada, Australia etc please call customer services or email [email protected].
For deliveries outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
CLICK TO COLLECT
Can’t wait for delivery or live locally?
You can place your order online and then collect from our Wimbledon Showroom Monday to Friday. Free parking on forecourt.
Simply place your order online and then select Click to Collect from the drop down delivery menu. Continue through to payment and then we will send you an email confirming the goods are ready to collect. Not all goods will be in stock so it is important to wait until you receive our order instock confirmation.
Click to Collect orders can be placed on the same day as collection, please allow three hours (during opening times) after receiving order confirmation email before collecting. Please bring copy of confirmation email with you and proof of ID.
Collection only available at our Wimbledon Showroom.
SDS London Wimbledon Showroom
20 Weir road
London SW19 8UG
Opening times: Mon–Fri 8am-5pm (excluding bank Holidays).
For more information and to check stock availability please call our sales team 020 7228 1185
MAKING A PURCHASE
Just browse our site and click on any items that you wish to buy and put them into the shopping basket.
Prices can be veiwed in Sterling, Euros or US Dollars. See currency convertor at the top of every page.
After you have finished your selection, click on "checkout"
Enter your details so we can process your order. You will be redirected to the Sage Pay secure payment gateway where all sensitive information is entered.
No money will be debited from your account until we review the order. If we are temporarily out of stock of any item, we will advise you of any delays and discuss your delivery preferences.
An order acknowledgement will be emailed by return.
Orders received before 4pm will be despatched overnight for delivery the next working day. Deliveries required before 12 am or on Saturday can be arranged by contacting our sales team.
We accept most major credit cards. Cheques are accepted but must clear before goods can be despatched. For monthly credit accounts click on "trade". When purchasing non-stock items please first click on "terms & conditions"
YOUR RIGHT TO CANCEL
You may cancel your order for any reason up to the point of dispatch. Any payments taken by us will be refunded in full on the same day. If your order is out of stock or has to be specially ordered, you can cancel within 14 days of placing your order, providing you notify us in writing.
RETURNS AND REFUNDS
At SDS we want you to be happy with your order. If for any reason, you are unhappy with the items you have purchased return them to us and we will issue a full refund less any initial carriage charge.
Should you wish to return any items please review our returns procedures below.
Please note: Goods must be in their original packaging, unused and in a re-saleable condition.
Online and telephone purchases
If you wish to return an item you must notify us within 14 days of delivery. Email [email protected] detailing the reason for the return, the delivery note number, product code and quantity of items you wish to return. We will email you a Returns Note. Items returned without a pre-authorised Returns Note will not be processed. Once you have a Returns note you have 14 days in which to return the goods. Requests after 14 days may be subject to re-stocking charges or refusal.
Goods purchased in the showroom must be returned to the place of purchase within 30 days of receipt. You will need to provide proof of purchase such as a receipt or delivery note. This policy is offered in addition to your legal rights.
Terms and conditions for returns
Bespoke, made to order, clearance items, fabricated goods and tubing cut to size cannot be returned unless proved to be faulty. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We cannot accept returns for products delivered direct from the manufacturer. Non-stock and made to order goods may be subject to a re-stocking charge or refusal. Special offer items are also non-refundable, but can be exchanged or a credit note will be issue.
Shortages and goods damaged in transit must be report within 48 hours of delivery.
SDS reserve the right to charge an administration fee of £5.00 ex. VAT if any of the above conditions are not met.
Returns policy for B2B business to business transactions.
Please note: B2B business to business transactions do not fall under the Consumer Contracts Regulations 2013.
Should you wish to return any items please email [email protected] detailing the delivery note number, product code and quantity of the items you wish to return. We will email you a Returns Note.
Goods must be returned with a receipt/invoice in their original packaging with all parts included and in a re-saleable condition within 28 days of delivery/collection. Goods that are damaged, have parts missing or are in damaged packaging, will not be refunded. Stocked goods will be subject to 10% minimum restocking charge. Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value. Bespoke, made to order, fabricated goods and tubing cut to size cannot be returned unless proved to be faulty. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed.
To discuss your return and for all other information contact customer services Tel. 020 7228 1185 during office hours Mon-Fri 8am-5pm