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For help or advice call 020 7228 1185 Mon - Fri: 8am to 5pm | Sat: 9am to 1pm
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Help & Delivery Information

 

FREE DELIVERY

Delivery in U.K. Mainland is Free of Charge for orders over £75.00 excluding VAT.

All orders under £75.00 will be delivered at a charge of £5.95 excluding VAT.

Can't wait for delivery or live locally?

You can place your order online, choose Click and Collect and then collect from our warehouse. Monday to Friday 8am - 5pm and Saturday 9am - 1pm. It's quick and easy with free parking on forecourt.

Deliveries to U.K. Islands, Northern Ireland and Republic of Ireland are charged at £12.95 ex. VAT .

INTERNATIONAL DELIVERIES

Popular international delivery charges are displayed on the drop down menu on the basket page and are restricted to parcels weighing up to 30 kg. Maximum length 1700 mm and girth 300 mm.

All other international deliveries will be charged at cost, which will be advised prior to taking payment.

Safes are delivered free of charge to most UK mainland addresses. Please call our sales team for more information.

DELIVERY INFORMATION

Our standard delivery service for most U.K. mainland orders is Next Working Day (Subject to availability and excluding Public Holidays). Orders placed over the weekend will normally be delivered on the following Tuesday. Orders should be placed before 3pm and the items need to be in stock. If we are temporarily out of stock of any item we will contact you and advise of any delay.

Items which require special packaging or are oversize, may incur extra charges. We will advise of any extra charges before despatch.

Company purchases within the European Union. Please send us an email with your company details, purchase order number, SDS transaction number and your valid VAT number. We will refund the VAT to your payment card, subject to confirmation of validity.

You can view your order's progress by logging on to My Account page.

We require a signature on delivery. After two unsuccessful attempts to deliver, the goods will be returned to our warehouse. Any further attempts to deliver will be chargeable.

For more information call customer services 020 7228 1185

Charges for popular European deliveries can be seen on the basket page during the buying process.
For delivery charges to the USA, Canada, Australia etc please call customer services or email sales@sdslondon.co.uk.

For deliveries outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

CLICK TO COLLECT

Can’t wait for delivery or live locally?

You can place your order online and then collect from our warehouse Monday to Saturday. Free parking on forecourt.

Simply place your order online and then select Click to Collect from the drop down delivery menu. Continue through to payment and then we will send you an email confirming the goods are ready to collect. Not all goods will be in stock so it is important to wait until you receive our order instock confirmation.

Click to Collect orders can be placed on the same day as collection, please allow three hours (during opening times) after receiving order confirmation email before collecting. Please bring copy of confirmation email with you and proof of ID.

Collection only available at our warehouse.

SDS London
20 Weir road
Wimbledon
London SW19 8UG

Click here for a map

Opening times: Mon–Fri 8am-5pm (excluding bank Holidays) and Sat 9am-1pm.

For more information and to check stock availability please call our sales team 020 7228 1185

MAKING A PURCHASE

Just browse our site and click on any items that you wish to buy and put them into the shopping basket.
Prices can be veiwed in Sterling, Euros or US Dollars. See currency convertor at the top of every page.

  1. After you have finished your selection, click on "checkout"
  2. Enter your details so we can process your order. You will be redirected to the Sage Pay secure payment gateway where all sensitive information is entered.
  3. No money will be debited from your account until we review the order. If we are temporarily out of stock of any item, we will advise you of any delays and discuss your delivery preferences.
  4. An order acknowledgement will be emailed by return.
  5. Orders received before 4pm will be despatched overnight for delivery the next working day. Deliveries required before 12 am or on Saturday can be arranged by contacting our sales team.

PAYMENT TERMS

We accept most major credit cards. Cheques are accepted but must clear before goods can be despatched. For monthly credit accounts click on "trade". When purchasing non-stock items please first click on "terms & conditions"

YOUR RIGHT TO CANCEL

You may cancel your order for any reason up to the point of dispatch. Any payments taken by us will be refunded in full on the same day. If your order is out of stock or has to be specially ordered, you can cancel within 14 days of placing your order, providing you notify us in writing.

RETURNS AND REFUNDS

At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason, you are unhappy with the items you have purchased just return them to us in their original condition and packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.

Under the Consumer Contracts Regulations 2013 if you buy online or by telephone, your consumer rights entitle you to a full refund if you request one in writing within 14 days of receipt.

Should you wish to return any items please email returns@sdslondon.co.uk detailing the delivery note number, product code and quantity of the items you wish to return.  We will email you a Returns Note.

For online or telephone purchases, we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items.

If you wish to return an item to our showroom or trade centre, please ensure you have the receipt or delivery note and the payment card you originally used to buy the product.

Return requests made 30 days after goods received may be declined or be subject to a restocking charge.

Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value. Bespoke, fabricated goods and tubing cut to size cannot be returned unless proved to be faulty. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed.

We can assist in the return of most items using our carrier partner’s return to shop service.  This is chargeable, but if you would like to use this service, please indicate this when emailing your return request and we will advise the procedure and cost.

Please note: B2B Business to business transactions do not fall under the Consumer Contracts Regulations 2013.

To discuss your return and for all other information contact customer services Tel. 020 7228 1185 during office hours Mon-Fri 8am-5pm

 

MISSING, INCOMPLETE OR DAMAGED GOODS

If your order hasn't arrived or arrives incomplete or damaged, please first of all open your order acknowledgement email which you received after placing your order. This email contains all the information we require. Any missing or damaged items must be reported within 7 days. Please call customer services Tel. 020 7228 1185 or email sales@sdslondon.co.uk and we will deal with your complaint.

CURRENCY CONVERTOR

We only accept UK Sterling (GBP) at the final point of sale. However you can convert prices to US Dollars or Euros using our currency convertor at the top of each page. Prices will be displayed in the currency of your choice right up to the point where you "submit the order". After this point prices will be displayed in UK Sterling (GBP). Prices shown in US Dollars and Euros are guide prices based on the current exchange rate.

QUOTATION

If you wish to make a purchase of goods over £1000.00 please contact our sales team who will offer a competitive quotation.

TERMS AND CONDITIONS OF SALE

  1. These conditions apply to all contracts for the Sale of Goods entered into by SDS (London) Limited
  2. Orders sent to addresses within the normal delivery area (Mainland UK) will be dispatched if carriage paid by our own transport or designated carrier, subject to any minimum order value. Consignments dispatched by any other means will be subject to carriage/post and packaging charges and no liability will be accepted by SDS (London) Limited in cases of non-delivery, loss or damage in transit. SDS (London) Limited does not provide, nor offer to provide, losses in transit insurance cover.
  3. Goods are supplied on the condition that where applicable the Manufacturers or Agents Conditions of sale shall be observed.
  4. Prices are those ruling at the date of order. Prices on our website are maintained daily and despite our best efforts, a small number of items may be mis-priced. If an items correct price is lower than our stated price, we charge the lower amount..
  5. All information provided is believed to be correct. E&OE. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy

PRIVACY STATEMENT

Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your [registration/transaction/quote] by clicking [submit/next].

Such contact details may be used to contact you to assist with your registration/transaction/quote.

Your information is used by ourselves only and never sold to any other third party. The information we collect is used for ensuring that your order is accurately despatched and for internal marketing purposes only. When you register your details we give you the chance to decline receiving any email marketing from us.

We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

Online orders are redirected at the checkout page to Sage Pay, providing a secure and simple payment gateway which eliminates the securirty implications of holding sensitive information on our server. All transaction information is held at Sage Pay where an e-mail confirmation is sent confirming the success or failure of the transaction.

If you have any questions or comments about privacy you should email us at info@sdslondon.co.uk

COOKIE POLICY

The SDS website (www.sdslondon.co.uk) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers. Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details. SDS is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use.

By using and browsing the SDS website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

TO REGISTER AS A TRADE ACCOUNT

Once you have bought from SDS, you will receive an email from us advising that your trade user account has been set up. When you return to our website, you will automatically receive a generous trade discount.

You can call our sales team on 0207 228 1185 at any time to discuss website trade discounts.

If you have an existing account with SDS which you want registered on the website, please log in and register or we can do this for you. Please ring us and let us know as your first web order will not have discount applied unless you do so.

FAQS

What are your opening times?

Answer: Our Showroom and Trade Centre are open Monday to Friday 08:00 - 17:00 and on Saturday 09:00 - 13:00. Telephone sales offer a limited service on Saturday's.

Can I order on the phone?

Yes. If for whatever reason you can't / don't want to order online then please feel free to call us and we'll take your order over the phone.

Do you sell plumbing products?

Apart from Samuel Heath's taps and showers, we don't sell plumbing products.

Do you just have one outlet?

We have a Showroom in Northcote Road, Battersea SW11 and a Trade Centre in Wimbledon Park SW19.  For complete address details see our contacts page. Our warehouse and sales office are situated in our Wimbledon Park branch.

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Free delivery

For all UK mainland orders over £75 ex VAT (Next day delivery)

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