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FREE DELIVERY

Delivery in U.K. Mainland is free of charge for orders over £100.00 excluding VAT.

All other orders will be delivered at a charge of £5.95 ex. VAT.

Deliveries to U.K. Islands, Northern Ireland and Republic of Ireland are charged at £14.95 ex. VAT.

Deliveries to Europe Mainland weighing up to 20 kg are charged at £20.00 ex. VAT (unless advised otherwise).

All other overseas deliveries will be charged at cost, which will be advised prior to taking payment.

DELIVERY INFORMATION

Our standard delivery service for most U.K. Mainland orders is Next Day (Subject to availability). Orders should be placed before 2pm and the items must be in stock. If we are temporarily out of stock of any item we will contact you and advise of any delay.

Items which require special packaging or are oversize, may incur extra charges. We will advise of any extra charges before despatch.

Company purchases within the European Union.  Please send us an email with your company details, purchase order number, SDS transaction number and your valid VAT number.  We will refund the VAT to your payment card, subject to confirmation of validity.

You can view your order's progress by logging on to My Account page.

MAKING A PURCHASE

Just browse our site and click on any items that you wish to buy and put them into the shopping basket.

  1. After you have finished your selection, click on "checkout"
  2. Enter your details so we can process your order. You wil be redirected to the Sage Pay secure payment gateway where all sensitive information is entered.
  3. No money will be debited from your account until we review the order.  If we are temporarily out of stock of any item, we will advise you of any delays and discuss your delivery preferences. .
  4. An order acknowledgement will be emailed by return.
  5. Orders received before 2pm will be despatched overnight for delivery the next working day. Deliveries required before 12 am or on Saturday can be arranged by contacting our sales team.

PAYMENT TERMS

We accept most major credit cards. Cheques are accepted but must clear before goods can be despatched. For monthly credit accounts click on "trade". When purchasing non-stock items please first click on "terms & conditions"

YOUR RIGHT TO CANCEL

You may cancel your order for any reason up to the point of dispatch. Any payments taken by us will be refunded in full on the same day.

RETURNS AND REFUNDS

Returns and refunds form

At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 42 days and we will replace them or issue a full refund.

All items returned for exchange or refund must be accompanied with a copy of our returns form which you can print off by clicking on the link above. Returning of items is the responsibility of the customer who is liable for the cost of returns and must first obtain authorisation to return goods from our sales team. Providing the goods are in a re-usable condition, a refund will be given less any initial carriage charge.  If the goods are faulty we will of course refund the cost of the goods and any carriage charged.

Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value.

Fabricated goods cannot be returned unless proved to be faulty.

CURRENCY CONVERTOR

We only accept UK Sterling (GBP) at the final point of sale.  However you can convert prices to US Dollars or Euros using our currency convertor at the top of each page.  Prices will be displayed in the currency of your choice right up to the point where you "submit the order".  After this point prices will be displayed in UK Sterling (GBP).  Prices shown in US Dollars and Euros are guide prices based on the current exchange rate. 

QUOTATION

If you wish to make a purchase of goods over £1000.00 please contact our sales team who will offer a competitive quotation.

TERMS AND CONDITIONS OF SALE

  1. These conditions apply to all contracts for the Sale of Goods entered into by SDS (London) Limited
  2. Orders sent to addresses within the normal delivery area (Mainland UK) will be dispatched if carriage paid by our own transport or designated carrier, subject to any minimum order value. Consignments dispatched by any other means will be subject to carriage/post and packaging charges and no liability will be accepted by SDS (London) Limited in cases of non-delivery, loss or damage in transit. SDS (London) Limited does not provide, nor offer to provide, losses in transit insurance cover.
  3. Goods are supplied on the condition that where applicable the Manufacturers or Agents Conditions of sale shall be observed.
  4. Prices are those ruling at the date of order. Prices on our website are maintained daily and despite our best efforts, a small number of items may be mis-priced. If an items correct price is lower than our stated price, we charge the lower amount.

PRIVACY STATEMENT

Your information is used by ourselves only and never shared or sold to any other third party. The information we collect is used for ensuring that your order is accurately dispatched and for internal marketing purposes only.

Online orders are redirected at the checkout page to Sage Pay, providing a secure and simple payment gateway which eliminates the securirty implications of holding sensitive information on our server.  All transaction information is held at Sage Pay where an e-mail confirmation is sent confirming the success or failure of the transaction.

FAQS

What are your opening times?

Answer: Our showroom is open Monday to Friday 08:00 - 17:00 and on Saturday from 09:00 - 13:00.  Telephone sales offer a limited service on Saturday's.

Can I order on the phone?

Yes. If for whatever reason you can't / don't want to order online then please feel free to call us and we'll take your order over the phone.

Do you sell plumbing products?

Apart from Samuel Heath's taps and showers, we don't sell plumbing products.

Do you just have one outlet?

Yes, we have one showroom and one sales office, both situated at the end of Northcote Road in Battersea. London. For complete address details see our contacts page.